Terms and Conditions - faresbridge

1. Introduction

These Terms and Conditions (“Terms”) govern your relationship with faresbridge (“Company,” “we,” “us,” or “our”) when you access our website, mobile application, or use any of our travel booking services. By visiting our platform or completing a booking through faresbridge, you agree to be bound by these Terms. Please read them carefully before using our services.

faresbridge is a USA-based third-party travel booking agency. We help customers book flights, train tickets, cruise vacations, car rentals, hotels, and other travel-related services through independent travel providers (airlines, rail operators, cruise lines, hoteliers, car rental companies, etc.). We do not own, operate, or control any of these providers. Our role is strictly that of an intermediary to help you search, compare, and complete bookings with trusted third-party suppliers.

2. Acceptance of Terms

By using the faresbridge website, contacting our customer support, or making a booking, you confirm that:

• You are at least 18 years of age or the age of majority in your jurisdiction.
• You are legally capable of entering into binding agreements.
• If you are booking on behalf of another person, you have their authorization to accept these Terms on their behalf.
• Continued use of our services after any updates to these Terms constitutes your acceptance of the changes.

We encourage you to review this page regularly to stay informed of any modifications.

3. Nature of Our Services

faresbridge operates as a third-party booking platform. All bookings are made with independent travel providers. Payments, deposits, confirmations, and changes are subject to the terms and conditions set by the respective provider (airline, train operator, cruise line, car rental company, hotel, etc.).

• We use authorized systems to check availability, display pricing, and confirm reservations on your behalf.
• Each booking is governed by the provider’s own rules and policies, including cancellation policies, refund eligibility, baggage allowances, name change fees, and schedule changes.
• We strongly recommend that you review all fare rules and conditions before confirming your booking.

4. Booking and Confirmation

When making a booking through faresbridge, you agree to provide accurate and complete information, including:

• Passenger names exactly as they appear on government-issued identification.
• Valid travel dates.
• Correct contact details (email and phone number).
• Accurate payment information.

You are responsible for ensuring all details are correct before finalizing the reservation. Incorrect information may lead to booking errors, additional charges, or denied boarding.

A booking is considered confirmed only after:

• Payment has been successfully processed.
• A confirmation email has been sent to you by faresbridge.

If technical issues or availability changes prevent us from confirming your reservation at the quoted price, we will contact you with alternative options or process a full refund. You must review your confirmation immediately and notify us of any errors within 24 hours.

5. Pricing and Payments

All prices displayed on faresbridge are subject to availability and may change without prior notice. Travel providers control pricing, and fares can vary based on demand, seat availability, booking class, and travel dates.

• Full payment is generally required at the time of booking unless otherwise stated.
• By submitting your payment details, you authorize faresbridge to charge the total booking amount, including applicable taxes, service fees, and other disclosed charges.
• Our service fees are separate from the travel provider’s charges and may be non-refundable.

We use secure payment gateways, but you are responsible for ensuring your payment details are accurate. Declined payments or incomplete transactions must be resolved before a booking can be confirmed.

6. Cancellations and Changes

Cancellation and modification policies depend entirely on the travel provider associated with your booking.

• Some tickets are non-refundable; others may allow changes with fees.
• If you request a cancellation or change, faresbridge will assist you in processing the request according to the provider’s rules.
• Refunds, if permitted, will be issued to the original payment method and may take several business days.
• faresbridge service fees are generally non-refundable unless otherwise stated in writing.

It is your responsibility to understand the fare conditions before confirming your booking, especially for promotional or discounted fares that may have stricter rules.

7. Travel Documents and Requirements

Passengers are solely responsible for ensuring they have all required travel documents before departure, including:

• Valid passport and/or government ID.
• Visas for entry into destination or transit countries.
• Health documentation (vaccination certificates, COVID-19 test results, etc.).
• Any other documents required by authorities.

Entry requirements vary by destination and nationality. faresbridge is not responsible for denied boarding, delays, or travel disruptions caused by missing or incorrect documentation. We strongly advise you to check official government sources or contact relevant embassies before traveling.

8. Schedule Changes and Interruptions

Travel providers may change schedules, routes, aircraft, or equipment without prior notice. In such cases, the provider’s policies apply.

• faresbridge will assist in communicating any changes that we are informed of, but we are not responsible for schedule changes made by airlines, train operators, cruise lines, or other providers.
• We are not liable for delays, cancellations, strikes, weather conditions, natural disasters, pandemics, or other events beyond our control.

We strongly recommend purchasing travel insurance to protect against unforeseen disruptions.

9. Travel Insurance Recommendation

faresbridge does not sell travel insurance directly, but we strongly encourage you to purchase a comprehensive travel insurance policy that covers:

• Trip cancellation or interruption.
• Medical emergencies and evacuation.
• Lost, stolen, or delayed baggage.
• Travel delays.

Insurance can protect your investment and provide peace of mind. You are responsible for reviewing any insurance policy’s terms and conditions.

10. Limitation of Liability

To the maximum extent permitted by law:

• faresbridge acts only as a third-party booking service and is not responsible for the performance, quality, safety, legality, or any other aspect of services provided by independent travel providers.
• We are not liable for any injury, loss, damage, delay, inconvenience, or expense caused during your travel.
• Our total liability is limited to the service fees paid directly to faresbridge for booking assistance.
• We are not liable for any indirect, incidental, special, or consequential losses arising from the use of our services.

By using our platform, you agree to these limitations.

11. Use of Website

You agree to use the faresbridge website only for lawful purposes and personal travel planning. Prohibited activities include:

• Using automated tools, bots, scrapers, or software to access or interfere with our systems.
• Attempting to bypass security measures.
• Misusing our services for fraudulent or unauthorized purposes.

Any violation may result in restricted access, termination of account, or legal action. All content on the faresbridge website (text, design, logos, graphics) is protected by intellectual property laws. Unauthorized reproduction or distribution is prohibited.

12. Account Registration and Security

Some features may require you to create an account. You are responsible for:

• Providing accurate and complete registration information.
• Maintaining the confidentiality of your password and account credentials.
• All activities that occur under your account.

Notify us immediately if you suspect unauthorized access. faresbridge reserves the right to suspend or terminate accounts that violate these Terms or engage in fraudulent behavior.

13. Customer Support

faresbridge provides customer support to assist with bookings, modifications, cancellations, and general inquiries. While we aim to respond promptly, response times may vary based on request complexity and third‑party provider involvement. Calls and communications may be recorded for quality assurance and training purposes.

14. Dispute Resolution

We aim to resolve disputes through direct communication. Most issues can be resolved by contacting our support team.

• Governing Law: These Terms are governed by the laws of the United States and the state in which faresbridge operates.
• Arbitration: Any dispute arising from or relating to these Terms shall be resolved through binding arbitration under the rules of the American Arbitration Association. The arbitration will take place in the applicable U.S. jurisdiction.
• Class Action Waiver: You agree to resolve disputes on an individual basis and waive any right to a class action or jury trial.

15. Force Majeure

faresbridge shall not be liable for any failure or delay in performing its obligations if caused by events beyond its reasonable control, including but not limited to: natural disasters, war, terrorism, government orders, pandemics, strikes, supplier failures, or interruptions in third‑party services.

16. Modifications to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Updated versions will be posted on our website with a new “Last Updated” date. Your continued use of our services after changes constitutes acceptance of the revised Terms.

17. Data Privacy and Security

Your privacy is important to us. Please refer to our separate Privacy Policy for detailed information on how we collect, use, store, and protect your personal data. By using our services, you consent to our data practices as described in the Privacy Policy.

18. Third-Party Links

Our website may contain links to external websites not operated or controlled by faresbridge. We are not responsible for the content, privacy practices, or terms of those sites. You access them at your own risk.

19. Severability and Waiver

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions remain in full force. Our failure to enforce any right or provision does not constitute a waiver of that right.