Cancellation Policy - faresbridge

At faresbridge, we understand that travel plans can change unexpectedly due to personal, professional, or unforeseen circumstances. Our goal is to provide you with a transparent, fair, and easy-to-understand cancellation policy that helps you manage your bookings with confidence. As a trusted travel assistance platform, faresbridge acts as an intermediary between you and various travel service providers, including airlines, train operators, car rental companies, and cruise lines.

This detailed cancellation policy outlines your rights, responsibilities, and options when cancelling or modifying a booking made through faresbridge. We are committed to clear communication, real-time assistance, and fair advocacy on your behalf.

2. Cancellation Window – General Guidelines

Each booking made through faresbridge includes a specific cancellation window based on the service provider’s policy. Below are general guidelines. Always check your specific booking confirmation for exact terms.

• Flights: 24-hour risk-free cancellation (many airlines) if departure is at least 7 days away. Refundable tickets allow full refund up to departure; non-refundable tickets may forfeit base fare but taxes could be refunded.
• Train Tickets: Cancellation allowed up to a few hours before departure; refund amount depends on how early you cancel (e.g., 50% refund if cancelled 24h before).
• Car Rentals: Free cancellation typically allowed 24–48 hours before pickup. Late cancellation may incur a fee (e.g., one day’s rental charge).
• Cruises: Longer windows (75–90 days before departure for full refund). Closer to departure, penalties increase (up to 100% loss).

3. How to Cancel a Booking Through faresbridge

To cancel a booking, you can use any of the following methods:

• Online via faresbridge Portal: Log in → “My Bookings” → select booking → “Request Cancellation”.
• Email Support: Send your booking reference number and cancellation request to cancellations@faresbridge.com.
• Phone Support (24/7): Call us at +1-800-TRAVI-FLIGHT (toll-free).

Cancellation requests are processed only after confirmation from the service provider. We recommend cancelling as early as possible to maximize your refund eligibility.

4. Refund Policy – What You Can Expect

Once a cancellation is confirmed within the allowed window, faresbridge coordinates with the provider to initiate your refund. Refunds are issued to the original payment method unless otherwise specified.

Service Type	Estimated Refund Processing Time
Flights	7 to 21 business days
Train Tickets	7 to 10 business days
Car Rentals	3 to 5 business days
Cruises	Up to 30 business days

Non-refundable charges: Some service providers charge administrative/booking fees that are non-refundable. faresbridge’s own service fee may also be non-refundable if the provider denies a refund. Travel insurance premiums are generally non-refundable once coverage begins.

5. Non-Refundable and Non-Cancellable Bookings

Certain bookings are explicitly marked as non-refundable or non-cancellable during checkout. These typically include: flash sale fares, basic economy tickets, non-refundable hotel+flight packages, and special event bookings. If you book a non-refundable fare, you will not receive a cash refund. However, some providers may offer future travel credit or change options for a fee.

6. Late Cancellations (After the Cancellation Window)

If you cancel after the provider’s cancellation window has closed, penalties may apply as shown below:

• Flight (non-refundable): 100% forfeiture; taxes may be refundable.
• Flight (refundable): Partial refund after penalty fee.
• Train: 25–50% refund depending on time.
• Car Rental: 1–2 days rental charge.
• Cruise: 50–100% penalty based on days before departure.

In some cases, providers may allow you to convert the booking into a travel credit instead of a refund. faresbridge will assist you in requesting this option.

7. No-Show Policy

A no-show occurs when you do not cancel your booking and do not show up for your scheduled travel (e.g., missing a flight, not picking up a rental car).

• Flights: Entire ticket value forfeited. No refund or credit.
• Car Rentals: Full rental amount charged; reservation closed.
• Trains: No refund; ticket becomes invalid.
• Cruises: Entire booking amount forfeited; no rebooking option.

8. Modifications vs. Cancellations

You may choose to modify your booking instead of cancelling it. Modifications include changing travel dates, upgrading seat class, or modifying car type. Modification fees vary: Airlines ($50–$300 + fare difference), Trains ($10–$50 change fee), Car Rentals (free to modify pickup time, fee for vehicle change), Cruises ($50–$200 per change). faresbridge can assist with modification requests but cannot waive provider-imposed fees.

9. Cancellations Due to External Factors

Sometimes cancellations happen due to severe weather, natural disasters, government travel restrictions, or strikes. In such cases, providers may offer free rebooking, full travel credit, or partial refunds. faresbridge actively monitors widespread disruptions and notifies affected customers. We assist in negotiating with providers on your behalf.

10. Force Majeure – Exceptional Circumstances

Force majeure events include wars, terrorist attacks, pandemics, or government shutdowns making travel impossible. Many providers offer vouchers or credits rather than cash refunds. faresbridge’s role: provide timely updates, help request credits/rebooking, and guide you through insurance claims if applicable.

11. Travel Insurance – Your Best Protection

faresbridge strongly recommends purchasing comprehensive travel insurance at the time of booking. Insurance can cover trip cancellation due to illness/injury, trip interruption, emergency medical expenses, and lost baggage. Select the insurance option during checkout. Without insurance, you assume all financial risks of cancellation, even for valid personal emergencies.

12. Changes Made by Service Providers

If airlines, cruise lines, or train operators change your itinerary (e.g., flight time change of 3+ hours, cruise date shift), you are entitled to free rebooking or a full refund if the new schedule doesn’t work. faresbridge will notify you immediately and help choose the best resolution.

13. Group Bookings – Special Cancellation Rules

If you booked for 5 or more passengers, different rules apply: stricter cancellation deadlines (e.g., 30+ days before departure), higher penalties for partial cancellations, and non-refundable deposits. Always contact faresbridge’s group desk at groups@faresbridge.com before cancelling any group booking.

14. Refund Disputes – How We Help

If you believe you are entitled to a refund but the provider denies it, faresbridge will review your booking terms, file a dispute on your behalf, provide supporting documentation, and escalate to relevant travel authorities if needed. We cannot guarantee a favorable outcome but will advocate fairly and transparently.

15. Our Commitment to You

At faresbridge, we are committed to transparency (no hidden cancellation fees from our side), 24/7 support for cancellations and modifications, fairness in helping you understand your rights, and continuous improvement as travel regulations evolve.